At Ebook Collections Store, we aim to provide a seamless experience for buyers and vendors. This policy outlines the process for purchasing ebooks and the conditions for refunds.

1. Purchasing Ebooks

• Vendor-Supplied Products: All ebooks listed on our website are provided by independent vendors who offer scanned or digital copies of new and used books. These ebooks are available for immediate download after purchase.
• Digital Products Only: All items sold are digital ebooks that can be downloaded once the payment is confirmed. No physical copies are available.
• Payment: Payments must be made through the available payment options on our website. We use secure payment gateways to ensure the protection of your payment details.
• Order Confirmation: Upon successful payment, you will receive an email confirmation with a download link for your purchased ebook. Please ensure your email address is correct when placing an order.

2. No Refunds or Exchanges

• Final Sale Policy: All ebook purchases are final. Once payment has been processed and the ebook has been made available for download, we do not offer refunds or exchanges.

3. Refunds for Unreadable Ebooks

• Guarantee of Readability: We guarantee that all ebooks sold on our platform are readable. If you encounter any issues that render the ebook unreadable (e.g., corrupted file, incomplete content), you may be eligible for a refund.
• Requesting a Refund: If an ebook is found to be unreadable, please contact us within [3 days] of purchase. Provide details about the issue, including screenshots or other evidence, if necessary.
• Refund Process: Upon verifying the issue, we will either:
  • Offer a replacement copy of the ebook, or
  • Provide a full refund for the affected purchase.
• Refund Method: Refunds will be processed via the original payment method and may take [15 days] to appear in your account, depending on your payment provider.

4. Vendor Responsibility

• Quality Assurance: Vendors on our platform are responsible for ensuring that their ebooks meet quality standards. All ebooks must be fully functional and usable by buyers. Any discrepancies may be subject to review, and refunds will be issued based on the vendor’s cooperation and agreement.

5. Contact Information

If you have any issues with your purchase or need assistance with a refund request, please reach out to our support team at info@ebookcollections.store